Fractional COO + Systems Operator
Operational Leadership for Service Businesses Ready to Scale
Fractional operational support for service businesses that need better systems, stronger accountability, cleaner reporting, and more consistent execution without hiring a full-time executive.
Best fit for founder-led and leadership-led service businesses navigating growth, operational friction, or system change.
What this solves
Teams buried in manual work
Leadership without enough visibility
Systems that cannot support growth
Automation or AI stuck in planning mode
The problem
Most Service Businesses Do Not Need More Tools. They Need Operational Clarity.
Growth gets messy when operating performance depends on disconnected systems, inconsistent workflows, and reactive leadership.
Operational Leadership is for firms that need COO-level support, but are not ready for a full-time COO hire.
This is active operational leadership focused on fixing the system behind sales, delivery, reporting, workflows, and accountability so the business can scale with less chaos.
What this is
COO-Level Leadership Without the Full-Time Overhead
The work usually centers on operating cadence, team accountability, workflow design, tech stack decisions, KPI visibility, automation, and leadership alignment.
Best fit
Service businesses scaling beyond founder-led operations
Leadership teams with inconsistent handoffs or accountability gaps
Companies modernizing websites, reporting, workflows, or AI systems
Teams implementing automation or AI for the first time
Staffing specialization
Built in staffing. Applicable across service businesses.
Mullet's operating experience was forged inside staffing and recruiting companies, where workflow discipline, visibility, speed, and accountability matter every day.
Staffing firms get a more specific version of this work focused on recruiting workflows, ATS process, recruiter productivity, placements, and staffing operating cadence.
Choose the right level of operational involvement
Engagement Options
Operational Leadership is scoped around the depth of support your business actually needs.
Operational involvement
Strategic Operator
Starting at $6,000/month
Service businesses that need high-level guidance, visibility, and decision support.
Operational involvement
Embedded Operator
Starting at $9,500/month
Businesses actively modernizing operations and needing more direct support.
Operational involvement
Transformation Operator
Starting at $15,000/month
Companies going through significant growth, restructuring, or systems change.
Start here
How It Works
Every Operational Leadership engagement starts with diagnosis, then moves into the level of support that fits the business.
Step 1
Book a Growth Foundation Discovery Call
We assess growth systems, workflows, team performance, and operational bottlenecks.
Step 2
Identify the Right Level of Support
If Operational Leadership is a fit, we recommend the right engagement model.
Step 3
Build the Plan and Get to Work
We align around priorities, establish cadence, and begin improving the system.
Next step
You Do Not Need a Full-Time COO to Start Operating Like You Have One.
Start with a discovery call and see whether Operational Leadership is the right next step.